FAQ Page for ColheartENT Clothing Brand
Welcome to the ❄️💔's FAQ page! Below you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us at [email protected].
Orders and Shipping
1. How long will it take to receive my order?
• Orders typically process within 2-5 business days. Shipping times vary by location:
• Domestic: 3-7 business days
• International: 7-14 business days
IF PRE-ORDER DROP IT WILL BE 3-4 Weeks!!
2. Do you offer free shipping?
• Yes, we offer free shipping on domestic orders over $100 or more.
3. Can I track my order?
• Absolutely! Once your order ships, you’ll receive a tracking number via email.
4. Do you ship internationally?
• Yes, we ship worldwide. International shipping rates will be calculated at checkout.
Returns and Exchanges
5. What is your return policy?
• We accept returns within 30 days of delivery for unworn, unwashed, and undamaged items with tags still attached.
6. How do I start a return or exchange?
• Click our chatbot to know more on how to start a return or exchange.
7. Do you cover return shipping costs?
• Return shipping is free for domestic orders. For international returns, customers are responsible for shipping costs.
Products and Sizing
8. How do I know what size to order?
• Check For Size Guide, True to Size Unless Specified.
9. Are your products sustainable?
• Yes! We’re committed to sustainability, using eco-friendly materials and ethical production practices.
10. Will items be restocked?
• Restocks vary by product. Sign up for our waitlist or newsletter to be notified.
Payments and Discounts
11. What payment methods do you accept?
• We accept all major credit cards, PayPal and Apple Pay
12. Do you offer discounts?
• Yes, Stay Tuned For More!!
Contact Us
13. How can I reach customer service?
• Email us at [email protected] or use our [Contact Form]. ChatBot available Monday–Friday, 9 AM–5 PM (EST)
Thank you for choosing [Your Clothing Brand]! We’re here to make your shopping experience seamless and enjoyable.